WE PROUDLY PRESENT TO YOU OUR NEWEST CLIENTS

1. BLUESEASONS HOTEL & SUITES ,No 2 Thomas ANIMASHAUN Street AGUDA Surulere Lagos, facilities includes well furnished rooms,VIP lounge,Restaurant, out door bar, 24 hr power suppl, air conditioned bus shuttle service,airport pick up and many more. Visit us today

and if if you are in festac,visit

2. FLAMINGO HOTEL & SUITES, I close 4th avenue Festac town Lagos. Facilities includes swimming pool,games,well furnished rooms, event space,24 hr power supply, restaurant, and more

Contact us for reservations

www.mirrordalsconsults.com

JOB VACANCIES! JOB VACANCIES!!

Do you have passion for the hospitality industry? Do you want a carreer in the industry?
We can help you reach your goal. Register with us today for a job opportunity in the industry.
Are you seeking for:

Manager
Supervisor
Front desk executive
House keeper
Laundry man
Accountant
chef
cooks
Bar man
Waiters/Waitresses
etc

Register with us .
Registration fee is N2,000 only

GUEST CONTACT STANDARDS

This is a basic skill very neccessary for all guest contact staff in a hotel. There are 4 basic standard skills needed to be acquired through constant training and conscious effort by staff.

OJECTIVE: To learn the 4 basic standards necessary for guest satisfaction

Thoughts: The guest is the most important person in our midst. He is the reason why we are here.

THE TRUE EQUATION

Satisfied guest = Returning guest = Higher occupancy = More money = Continued employment = Opportunity for advancement

STANDARD 1

- EVERY TIME YOU SEE A GUEST, SMILE AND OFFER APRIOPRIATE HOSPITALITY COMMENT

STANDARD 2

- SPEAK TO EVERY GUEST IN A FRIENDLY, ENTHUSIASTIC AND COURTEOUS TONE AND MANNER

STANDARD 3

- ANSWER GUEST'S QUESTIONS AND REQUESTS QUICKLY AND EFFICIENTLY OR TAKE PERSONAL RESPONSIBILITY TO FIND THE ANSWERS

STANDARD 4

- ANTICIPATE GUEST NEEDS AND SOLVE THEIR PROBLEMS

For more detailed training, contact us.