STAFF TRAINING,AN IMPORTANT TOOL.
Training by definition could be defined as an ORGANIZED activity aimed at imparting INFORMATION and/or instructions to IMPROVE the recipient's PERFORMANCE or to help him/her attain a REQUIRED level of KNOWLEDGE or SKILL.
In other words, a training activity must be organized such that it will be able to convey the needed information . This information when digested and properly utilized will improve the staff performance and in extension the overall performance of the hotel service delivery.
The hotel or hospitality industry is a service oriented industry. We sell services so to say.
It therefore goes to say that the importance of training for hotel staffers can not be over-emphasized.
Unfortunately, most hotels especially the low budget hotels do not seem to understand or appreciate the importance of training their staff. Reasons given includes the cost and also the inability of the hotels to retain the staff already trained.
However, the advantages of staff training far outweighs whatever perceived disadvantage. A trained staff acquires
