WE PROUDLY PRESENT TO YOU OUR NEWEST CLIENTS

1. BLUESEASONS HOTEL & SUITES ,No 2 Thomas ANIMASHAUN Street AGUDA Surulere Lagos, facilities includes well furnished rooms,VIP lounge,Restaurant, out door bar, 24 hr power suppl, air conditioned bus shuttle service,airport pick up and many more. Visit us today

and if if you are in festac,visit

2. FLAMINGO HOTEL & SUITES, I close 4th avenue Festac town Lagos. Facilities includes swimming pool,games,well furnished rooms, event space,24 hr power supply, restaurant, and more

Contact us for reservations

www.mirrordalsconsults.com

JOB VACANCIES! JOB VACANCIES!!

Do you have passion for the hospitality industry? Do you want a carreer in the industry?
We can help you reach your goal. Register with us today for a job opportunity in the industry.
Are you seeking for:

Manager
Supervisor
Front desk executive
House keeper
Laundry man
Accountant
chef
cooks
Bar man
Waiters/Waitresses
etc

Register with us .
Registration fee is N2,000 only

GUEST CONTACT STANDARDS

This is a basic skill very neccessary for all guest contact staff in a hotel. There are 4 basic standard skills needed to be acquired through constant training and conscious effort by staff.

OJECTIVE: To learn the 4 basic standards necessary for guest satisfaction

Thoughts: The guest is the most important person in our midst. He is the reason why we are here.

THE TRUE EQUATION

Satisfied guest = Returning guest = Higher occupancy = More money = Continued employment = Opportunity for advancement

STANDARD 1

- EVERY TIME YOU SEE A GUEST, SMILE AND OFFER APRIOPRIATE HOSPITALITY COMMENT

STANDARD 2

- SPEAK TO EVERY GUEST IN A FRIENDLY, ENTHUSIASTIC AND COURTEOUS TONE AND MANNER

STANDARD 3

- ANSWER GUEST'S QUESTIONS AND REQUESTS QUICKLY AND EFFICIENTLY OR TAKE PERSONAL RESPONSIBILITY TO FIND THE ANSWERS

STANDARD 4

- ANTICIPATE GUEST NEEDS AND SOLVE THEIR PROBLEMS

For more detailed training, contact us.

STAFF TRAINING,AN IMPORTANT TOOL

STAFF TRAINING,AN IMPORTANT TOOL.

Training by definition could be defined as an ORGANIZED activity aimed at imparting INFORMATION and/or instructions to IMPROVE the recipient's PERFORMANCE or to help him/her attain a REQUIRED level of KNOWLEDGE or SKILL.
In other words, a training activity must be organized such that it will be able to convey the needed information . This information when digested and properly utilized will improve the staff performance and in extension the overall performance of the hotel service delivery.
The hotel or hospitality industry is a service oriented industry. We sell services so to say.
It therefore goes to say that the importance of training for hotel staffers can not be over-emphasized.
Unfortunately, most hotels especially the low budget hotels do not seem to understand or appreciate the importance of training their staff. Reasons given includes the cost and also the inability of the hotels to retain the staff already trained.
However, the advantages of staff training far outweighs whatever perceived disadvantage. A trained staff acquires