STAFF TRAINING,AN IMPORTANT TOOL

STAFF TRAINING,AN IMPORTANT TOOL.

Training by definition could be defined as an ORGANIZED activity aimed at imparting INFORMATION and/or instructions to IMPROVE the recipient's PERFORMANCE or to help him/her attain a REQUIRED level of KNOWLEDGE or SKILL.
In other words, a training activity must be organized such that it will be able to convey the needed information . This information when digested and properly utilized will improve the staff performance and in extension the overall performance of the hotel service delivery.
The hotel or hospitality industry is a service oriented industry. We sell services so to say.
It therefore goes to say that the importance of training for hotel staffers can not be over-emphasized.
Unfortunately, most hotels especially the low budget hotels do not seem to understand or appreciate the importance of training their staff. Reasons given includes the cost and also the inability of the hotels to retain the staff already trained.
However, the advantages of staff training far outweighs whatever perceived disadvantage. A trained staff acquires
the skills necessary to retain a guest and thus brings in more money to the hotel. Once staffers are trained in a hotel, a standard is set in the hotel such that when new staff come in,he/she keys in to the existing standard. Having participated in various hotel staff training programs notably the world bank assisted train the trainer program in Cross River state to boost their tourism sector( TEMPO ), I can authoritatively attest to the overwhelming benefits of training in the hotel establishments.